Improvements at our Trust

Updated 16 September 2016


Performance Dashboard

We publish the latest Improvement Plan Performance Dashboard (above) every week on this page. Click the image to see it.

Read more about what a Performance Dashboard is, on our CQC review page.


LATEST | 28 April 2016

Improvements* include:

Scroll down the page for our latest improvements.

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More improvements | 22 March 2016

The Care Quality Commission (CQC) will be returning over the next four weeks to review our progress since their last inspection in September. There is absolutely no reason to feel intimidated by the team who will visit our Trust. We have all worked extremely hard to improve standards of care and have developed a realistic and achievable Quality Improvement Plan that, with your continued support, expertise and caring approach will deliver sustainable improvement to the services we provide.

If the inspection team visit your service, say hello, help them to undertake their roles and tell them about your job and how you are making a difference to improving care for your patients and their families. If you express confidence, enthusiasm and passion about the services you provide, this will also inspire confidence in our inspectors, despite the many challenges that you all face every day, your commitment to improve standards for our patients will shine through.

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We are sure you will want to tell the inspectors about all the great work that has taken place in your ward or department but it is also important you understand what more needs to be done and be able to explain your contribution towards our goal of being the most caring NHS health care provider.

On the intranet news pages* staff can read more on recent improvements and see a toolkit we've developed to help you and your team prepare for re-visit from the CQC.

Meanwhile, please welcome our inspectors, be open and honest with them and continue with the great work that you doing towards providing safe, effective and caring services to our patients and their families.

* staff access only.


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Quality Improvement Plan submitted | 25 February 2016

On Tuesday 23 February, we submitted our Quality Improvement Plan (pictured - click the image to open) to the Care Quality Commission in response to their inspection of last September.

Quality Improvement Plan

By engaging with staff at the Ask and Act workshops the Preliminary Improvement Plan (see below) was developed into the full Quality Improvement Plan, which is our plan to drive changes for patient care at the Trust.

Read what Chief Executive Frank Sims had to say on our CQC review page.






Preliminary Improvement Plan to Quality Improvement Plan




Performance Dashboard launched | 24 January 2016

We will publish an Improvement Plan Performance Dashboard every week on this page.




Improvements since September 2015 | 19 January 2016

Since September 2015, the Trust has made a range of improvements.

Scroll down the page.

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On 31 December 2015, the Trust had more registered nurses in post (1,024.36 whole-time equivalents) than at any point in 2015, and 74.84 more than on 31 January 2015 (949.25), a rise of 7.9%



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Since the CQC inspection in September 2015, seven consultants have joined and a further eight are expected to join in the next few months.



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In the last three months of 2015, the Trust received a total of 5,239 plaudits (a compilation of all letters, emails, cards, gifts etc) compared with 194 complaints - a ratio of 27:1.



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The Trust has developed and rolled out a mandatory e-learning module for all clinical staff as part of a package of improvements for end of life care.



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Since November, the Trust has, for the first time in many years, had a board of permanent executive directors and non-executive directors.



On 2 November last year, the Trust's dermatology waiting list showed that 655 patients had been waiting longer than 18 weeks for treatment. By 15 January, that number was 123.

In October, two of the three Section 31 warning notices imposed by the CQC were lifted following much hard work by staff and divisional teams.

The Trust has checked all high-risk medical devices which are now on a maintenance and safety inspection programme.


What improvements have you seen?

Do let us know by emailing us!