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About Colchester General Hospital

Updated 27 June 2017

If you are suffering from diarrhoea and/or vomiting (Norovirus) please do not visit our hospital until you have been symptom-free for 48 hours. Visit our Infection Control page


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Visit the NHS Choices website Colchester General Hospital (opens in a new window)

inpatient information booklet


Travelling to Colchester General Hospital

You are expected to make your own way both to and from the hospital. Hospital transport will only be provided if there is a clinical need which is determined by the team responsible for your care. You can book a taxi from the hospital but you will need to pay for this. If you are entitled to claim travel costs you can ask for advice from the General Office.


Journey Planning and Public Transport

Bus

By bus for Colchester General Hospital.

The bus services 8, 8a and 65 provide a 10-15 minute frequency service from the town centre and North Station to Colchester General Hospital, dropping off in Turner Road and picking up outside the hospital’s main entrance.

There are many other bus services to the town centre from around and outside Colchester, which can be combined with the 8 and 65 to get to Colchester General Hospital.

It is recommended that you get off at Head Street or North Station to catch one of the services for ongoing travel to Colchester General Hospital.

The number 84 (from Sudbury) provides a service approximately every 1½ hours which stops at Colchester General Hospital.

Check the latest public transport routes at the Traveline website

Park and Ride bus service.

A new Park and Ride bus service for staff, patients and visitors to Colchester General Hospital started in January 2017.

Colchester Park and Ride buses heading from the site off Junction 28 of the A12 now serve the new stop along Northern Approach Road.

A day ticket to use the new stop, which forms part of the route into the town centre, costs just £3 for an adult and is free for concessionary pass holders after 9am from Monday to Friday and all day Saturday.

Here is detailed ticket and timetable information.

Colchester Hospital Hopper from Tendring

The Colchester Hospital Hopper provides a wheelchair accessible minibus from Tendring to our hospitals.

The route is as follows:

For timetable and fare information, visit: dial-a-ride website.

Harwich Hospital Hopper

This service links Harwich with Colchester General Hospital, Essex County Hospital, Oaks Hospital and St Helena Hospice, Colchester.

For timetable and fare information, visit: Harwich Connexions website.

Cycle and motorcycle parking

Secure and covered cycle and motorcycle parking is provided at Colchester General Hospital.

Parking at Colchester General Hospital

Find out more about parking at Colchester General Hospital.


Shops | Restaurants | Cash Machines

League of Friends

Colchester General Hospital has four Colchester League of Hospital & Community Friends shops. The shop by the main entrance sells hot and cold snacks and drinks and a wide range of confectionery and general items, including newspapers, magazines, postage stamps, batteries and toiletries. The nearby Gift Shop sells gifts, greetings cards, books and stationery.

Opening times

8am-8pm, weekdays
9.30am-5pm, Saturdays
12noon-5pm, Sundays

There are smaller shops in Gainsborough Wing (open 8.30am-4.30pm weekdays), Constable Wing and Elmstead Day Unit (9am-4pm weekdays).

Aids for independent living, and slippers, are sold in Constable Wing's shop.

Restaurant

The restaurant is open 8am-7pm weekdays and 8am-6pm at weekends and is for use by patients, visitors and staff. It is on the first floor of the Main Block.

Cash Machines

Cash machines are available at Colchester General Hospital for use by patients, visitors and staff. They are located in the following areas:

Ground floor of the Main Block opposite Outpatients

First floor of the Main Block in Senses Restaurant

First floor of the Gainsborough Wing opposite Physio Reception.

There is no charge for cash withdrawals.


Information about you

The Data Protection Act (1998) states that you have a right to be informed that your personal information will be held in both paper and computerised form. This information may be used for statistical, teaching and training purposes. However, wherever possible the information will not include your name and will be held in strict confidence by the Trust. The information may be shared with other individuals or organisations concerned with your healthcare and treatment, such as your GP.

You are entitled to access to your personal health record.

Everyone working for the NHS has a legal duty to keep information about you confidential. Further information about this is available by contacting the Patient Advice and Liaison Service (PALS).

Your consent to treatment will be needed if you have to undergo a procedure or treatment during your visit. The clinic staff will explain the procedure or treatment to you which will allow you to make an informed decision about whether to proceed. A chaperone will be provided where appropriate. Please ask if you require any further information or do not understand.


Concerns about your care

At the Trust we have matrons on duty 24 hours per day. If you have a concern about nursing care received or are concerned about what you should do after being in hospital please contact one of the matrons.

Or contact our Patient Advice and Liaison Service (PALS).

You can send us a compliment!


Complaints and improvements

If you have been unable to resolve your concerns or wish to make a formal complaint, please contact the Complaints and Legal Services Department on 01206 745926 or ask any member of staff for a leaflet, which will describe how you may make a complaint.


Mobile phones

Mobile phones can cause problems to sensitive medical equipment in certain areas of the hospital. Please follow the warning signs which indicate where they can be used.


No smoking

No-one is allowed to smoke tobacco-related products in any Trust building, building entrance or in the grounds of our hospitals. In line with guidance issued by Public Health England , people will still be able to use e-cigarettes, but will need to go to a designated vaping area.

Coming into hospital is a very good time for smokers to consider quitting. There is a good chance that smoking has contributed to their admission in the first place, which means that stopping is key if they want to avoid coming back again. We do everything that we can to support smokers and signpost them to stop smoking services .