Public encouraged to join Keogh "listening events"

24 May 2013

Members of the public are being encouraged to join "listening events" being held in Colchester and Clacton next month (June) as part of the Keogh Review.

The review is investigating the quality of care and treatment provided by 14 hospital trusts in England, including Colchester Hospital University NHS Foundation Trust.

The national process is called the Keogh Review because it is being led by Professor Sir Bruce Keogh, Medical Director of the NHS in England.

The Trust will on Tuesday 4 June welcome a rapid responsive review team of experienced clinicians, patients, managers and regulators for a two-day visit.

To ensure the views of patients and the wider public community are heard, two simultaneous listening events, which will be independently facilitated by the rapid responsive review team, have been organised:

Tuesday 4 June, 6.30pm-8.30pm
Rooms 2 & 3, Postgraduate Medical Centre, Colchester General Hospital, Turner Road, Colchester CO4 5JL

Tuesday 4 June, 6.30pm-8.30pm
Princes Theatre, Station Road, Clacton CO15 1SE

Members of the public are being encouraged to attend the listening events to find out more about the Keogh Review process and to share their own views with the team about any experiences of care provided by the Trust and, most crucially, where they would like to see quality improvements made in the future.

To confirm attendance at either event, people should contact Tammy Diles, FT Engagement Manager, as soon as possible. Tel 01206 742347 or email

The purpose of the Keogh Review is to help those trusts identified as having a higher than average mortality ratio on their journey of improvement.

The rapid responsive review team will work with trusts to identify where any additional actions, over and above those that have already been taken locally, may be necessary to raise the bar on quality and the safety of care and treatment.

Dr Gordon Coutts, Chief Executive at Colchester Hospital Trust, said: "We encourage local people to attend these very important listening events.

"It is only with the much valued input of our patients and the local communities we serve that we will be able to make real, lasting, quality improvements for the future.

"Our teams are already working very hard to improve the quality and safety of care for our patients but we know there are still things we can do better.

"The listening events will be a vital tool in helping us understand where we need to focus.

"People in north east Essex can be absolutely reassured that we are committed to putting our patients, their safety and wellbeing at the very heart of everything we do to make positive changes for the future."

Anyone who is unable to attend either of the listening events but who wishes to give their views to the rapid response team can do so in a number of ways:

By email:

By letter: Bruce Keogh Review, c/o NHS England, 1st Floor Quarry House, Quarry Hill, Leeds LS2 7UE

By phone: call the Care Quality Commission on 03000 61 61 61 and select option 2

Colchester Hospital Trust owns and runs Colchester General Hospital and Essex County Hospital, Colchester. It also provides some services, including outpatient and maternity services, at the community hospitals in Clacton, Halstead and Harwich, and a limited number of community services.

Outcomes from the Keogh Review are not expected until later in the summer and will be published by NHS England.

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