News

Patients' views vital to drive improvements

7 October 2013

Surveys will be posted out later this week (Wed) to 850 patients who spent at least one night in hospital in Colchester during August.

They will be asked about various aspects of their experiences including their admission, the quality of care, pain control and communication with doctors and nurses.

Other subjects patients will be questioned on will include information, medicines, their involvement in their care, hospital food, cleanliness and discharge arrangements.

Every NHS hospital trust in England will carry out the 2013 adult inpatient survey as part of a national programme led by the Care Quality Commission (CQC).

Kathy French, Director of Nursing and Patient Experience at Colchester Hospital University NHS Foundation Trust, said: "We hope that our patients will take the time to help us with this survey.

"Their views are vital in helping us to find out how we are doing and how we can improve.

"This is an excellent way for patients to help shape the services we provide in the future."

Questionnaires will be posted to 850 randomly chosen adult patients (aged 16 and over) who spent at least one night in either Colchester General Hospital or Essex County Hospital during August in any specialty, with the exception of maternity.

The CQC will publish the results of the survey on its website (www.cqc.org.uk) in the spring. Results will be presented in a form that does not allow any individual's answers to be identified.

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