Contact Us
Page updated November 2014
Our addresses and main phone number, 24-hours a day: 01206 747474.
Contact information for patients including appointments and for visitors, friends and relatives.
To give a compliment or feedback.
Contact a matron.
If you want to work for us (careers) or if you want to be a volunteer or do work experience.
To contact the chief executive, directors, senior managers or governors or the Member Helpline, or to contact one of the matrons.
To make a complaint or a Freedom of information request.
If you want to contact the Press Office or give feedback about this website.
Finally, if you want general information, but don't forget to check our Frequently Asked Questions as many enquiries can be answered there with links to the correct departments.
For patients
Patient Advice Liaison Service PALS offers confidential, on the spot advice and support, helping patients, relatives and other visitors to sort out any concerns they may have about their care. Our email address is: PALS@colchesterhospital.nhs.uk
Appointments. Phone numbers and email addresses of departments if you need to change, rearrange or cancel your hospital appointment.
For visitors, friends and relatives
Email a message to an inpatient at either of our hospitals. Please include their first name and surname and the ward they are on. (If you don't know the ward, please give the patient's address and postcode so we can cross-check our records.) Then click here to email your message (opens in your email software, such as Outlook or Mail)
Emails are handled weekdays during office hours, and we try to get them to the patient by the next working day. (Note: we don't accept 'eCards' or similar, just an email.)
You may wish to phone a ward directly and we publish the ward phone numbers for Colchester General Hospital and for Essex County Hospital here. Don't forget that a patient can receive phonecalls from their friends and family to their own Hospedia bedside entertainment system*, although they have to set this up once at the hospital.
* not Essex County Hospital
Contact a matron: At the Trust we have matrons on duty 24 hours per day. If you have a concern about nursing care received, or are concerned about what you should do after being in hospital, please contact one of the matrons.
If you want to work for us (careers)
Go to our Careers page for more information.
If you want to be a volunteer or do work experience
We are grateful to people when they offer us their time, whether as a volunteer or to do a job shadowing placement (unpaid work experience).
If you are interested in a volunteer or job shadowing placement with Colchester Hospital, please contact Samantha Thorne, Recruitment Administrator on (01206) 744221 or email samantha.thorne@colchesterhospital.nhs.uk
Please note that Samantha's working days are Wednesday, Thursday and Friday 9.30am to 2.30pm.
Contact the chief executive, a director, or a senior manager of a service
To contact the chief executive (Dr Lucy Moore, pictured), a director, or a senior manager, visit our Senior Management page and scroll down the list of names.
Contact the chair of the Trust or a governor
To contact the chair or a governor, send an email to: ft.membership@colchesterhospital.nhs.uk
Freedom of Information
If you wish to make a Freedom of Information request.
Compliments, complaints and feedback
It is always gratifying to know that the work of staff in the NHS is appreciated and we are always grateful when people write or email us to compliment our staff, one of our services, or a visit to one of our hospitals.
Email us some feedback, or a compliment.
We have created a display of just a few of the many emails received via our website.
Meanwhile, your views can help people make important decisions about where they choose to receive treatment. The NHS has a section on its main website where you can give feedback on our hospitals. Visit it if you wish to comment or give feedback on:
- Colchester General Hospital (opens NHS Choices in a new window)
- Essex County Hospital (opens NHS Choices in a new window).
If you wish to make a formal complaint.
Press office
If you wish to contact the press office.
For general information
For general information or enquiries, please click here to send an email.
Website feedback
If you wish to contact us regarding this website, please email: james.ponder@colchesterhospital.nhs.uk
Our addresses and main phone number
If you want to phone us:
Trust Switchboard 24-hours a day: 01206 747474 (for Colchester General Hospital and Essex County Hospital).
If you want to write to us, our Trust's main address is:
Colchester Hospital University NHS Foundation Trust, Colchester General Hospital, Trust Offices, Main Building, Turner Road, Colchester, Essex, CO4 5JL.
For hospital addresses and other contact information, see our Getting Here and Maps pages.
Details of our Contact Centre (Appointments Office).
Here is an interactive map of where Trust Offices is located (the yellow pin).
Click on the icons or View Larger Map
