Contact Us

Page updated 29 September 2014


Our addresses and main phone number, 24-hours a day: 01206 747474.

Contact information for patients including appointments and for visitors, friends and relatives.

To give a compliment or feedback.

Contact a matron.

If you want to work for us (careers) or if you want to be a volunteer or do work experience.

To contact the chief executive, directors, senior managers or governors or the Member Helpline, or to contact one of the matrons.

To make a complaint or a Freedom of information request.

If you want to contact the Press Office or give feedback about this website.

Finally, if you want general information, but don't forget to check our Frequently Asked Questions as many enquiries can be answered there with links to the correct departments.

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For patients

Patient Advice Liaison Service PALS offers confidential, on the spot advice and support, helping patients, relatives and other visitors to sort out any concerns they may have about their care. Our email address is:

Appointments. Phone numbers and email addresses of departments if you need to change, rearrange or cancel your hospital appointment.

For visitors, friends and relatives

Email a message to an inpatient at either of our hospitals. Please include their first name and surname and the ward they are on. (If you don't know the ward, please give the patient's address and postcode so we can cross-check our records.) Then click here to email your message (opens in your email software, such as Outlook or Mail)

Emails are handled weekdays during office hours, and we try to get them to the patient by the next working day. (Note: we don't accept 'eCards' or similar, just an email.)

You may wish to phone a ward directly and we publish the ward phone numbers for Colchester General Hospital and for Essex County Hospital here. Don't forget that a patient can receive phonecalls from their friends and family to their own Hospedia bedside entertainment system*, although they have to set this up once at the hospital.

* not Essex County Hospital

Contact a matron: At the Trust we have matrons on duty 24 hours per day. If you have a concern about nursing care received, or are concerned about what you should do after being in hospital, please contact one of the matrons.

If you want to work for us (careers)

Go to our Careers page for more information.

If you want to be a volunteer or do work experience

We are grateful to people when they offer us their time, whether as a volunteer or to do work experience.

Please note that all placements for 2013 have been filled. If you would like to carry out a placement in 2014, please contact us in January 2014:
Samantha Thorne, HR Support Officer
01206 744685, Thursdays and Fridays, during office hours.

Please note that Samantha's working days are Thursdays & Fridays, but her emails are looked at in her absence.
(Monday to Wednesday, if the matter is urgent, please contact either Lesley Wood on 01206 745200 or Marion Vernon on 01206 745234.)

Lucy Moore

Contact the chief executive, a director, or a senior manager of a service

To contact the chief executive (Dr Lucy Moore, pictured), a director, or a senior manager, visit our Senior Management page and scroll down the list of names.

Dr Sally Irvine

Contact the chair of the Trust or a governor

To contact the chair (Dr Sally Irvine, pictured) or a governor, send an email to:

Freedom of Information

If you wish to make a Freedom of Information request.

Compliments, complaints and feedback

It is always gratifying to know that the work of staff in the NHS is appreciated and we are always grateful when people write or email us to compliment our staff, one of our services, or a visit to one of our hospitals. To send a compliment, or other feedback, please click here to send an email.

We have created a display of just a few of the many emails received via our website.

Meanwhile, your views can help people make important decisions about where they choose to receive treatment. The NHS has a section on its main website where you can give give feedback on our hospitals. Visit it if you wish to comment or give feedback on:

If you wish to make a formal complaint.

Press office

If you wish to contact the press office.

For general information

For general information or enquiries, please click here to send an email.

Website feedback

If you wish to contact us regarding this website, please email:

Our addresses and main phone number

If you want to phone us:
Trust Switchboard 24-hours a day: 01206 747474 (for Colchester General Hospital and Essex County Hospital).

If you want to write to us, our Trust's main address is:
Colchester Hospital University NHS Foundation Trust, Colchester General Hospital, Trust Offices, Main Building, Turner Road, Colchester, Essex, CO4 5JL.

For hospital addresses and other contact information, see our Getting Here and Maps pages.

Details of our Contact Centre (Appointments Office).

Here is an interactive map of where Trust Offices is located (the yellow pin).

Click on the icons or View Larger Map