News

Friends and Family test

Did you know you can have your say to help improve more services across the NHS?

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.

It's already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Look for details in the reception or waiting room.

You can ask a member of staff how you can take part or find out more online.

"How likely are you to recommend us to your friends and family?"

NHS England published the first results of the NHS Friends and Family Test in July 2013. Here is the press release we issued at the time.

For our Trust, hundreds of people contribute to the results after staying in one of our hospitals as an inpatient or visiting our Accident & Emergency department.

They all answer one simple question: "How likely are you to recommend our ward or A&E department to your friends and family if they needed similar care or treatment?"

Put us to the test... the NHS Friends and Family Test on Youtube, published by NHS England on 30 October 2014.

See the latest Friends and Family Test summary for Colchester General Hospital or Essex County Hospital (scroll down to "Quality of service" on the right-hand side of either page).

Meanwhile, NHS England will publish monthly updates to ensure regular feedback about what patients think of services.