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How do I log a complaint?

If you wish to raise a complaint or concern regarding the information we hold about you, you can contact the Hospital Complaints Team directly on the details below:

By post:

Patient Advice and Liaison Service
Colchester General Hospital
Turner Road

By Phone:

PALS can be contacted by telephone from 9am to 4pm, Monday to Friday (confidential answerphone out of hours)

Freephone 0800 783 7328
Direct line 01206 742683 or 746448
(Internal extension 2683 or 6448)

If your call is urgent and you require assistance outside these hours please dial 01206 747474 and ask to speak to the Duty Matron.

By email:

Alternatively, you have the right to contact the Information Commissioner's Office (ICO) who is the independent regulator of data protection. Please visit their website below: