The Trust employs more than 3,400 people - four fifths of whom are employed within positions involving direct patient care. You may not see all these staff while you are in hospital but they are all working to make your stay as comfortable as possible.
All wards are managed by a ward manager and in his or her absence there will be a designated nurse in charge. In addition, matrons work in all areas. While in hospital you will be cared for by a team of healthcare professionals that includes doctors, nurses and therapists. If you or your relatives have any questions or problems, please do not hesitate to speak to the staff on duty. If you wish to speak to your doctor, please ask the ward staff to arrange this.
All staff, students and volunteers wear identity name badges. If you cannot see it, please ask for it to be displayed.
The different types of staff
Admissions Officers arrange your admission to the hospital.
Chaplains are members of the hospital staff, trained to provide a high standard of spiritual care. They include Christian, Jewish and Muslim representatives.
Clinical Pharmacists ensure you get the maximum benefit from the medicines prescribed for you. If you are a patient on a medical ward your pharmacist may take a medication history from you, prescribe and counsel you on the use of the medicines that you will be taking home on discharge.
Dietitians advise on your diet and order special meals if appropriate.
Domestics/Ward Hostesses provide the drinks, run the ward kitchen and clean the ward.
Health Care Support Workers 'HCAs' work with nurses, helping with treatment, and looking after patient's comfort and well-being.
Housekeepers are responsible for the patients' environment, ordering stock, cleanliness and general tidying. They also help nurses; answering telephones, running errands for patients, helping at mealtimes and showing patients around the ward.
Maintenance Staff are responsible for the repair, servicing and upkeep of buildings and equipment to support patient treatment and care.
Matrons Leading by example they are a highly visible, authoritative presence for patients and staff. In distinctive uniforms they strengthen nursing leadership and ensure patients receive good quality care. Each 'specialty' has a matron, their names are outside each ward for patients and visitors to see.
Midwives are responsible for providing midwifery care to a mother and baby during the antenatal, intranatal and postnatal periods. Midwives work both in the hospital and the community.
Nurses led by a senior sister or a charge nurse, nurses assess and plan the nursing care you need to minimise the effects of your illness and improve your well-being. Specialist nurses may be involved in your care giving advice and support.
Occupational Therapists assess and plan your treatment with a view to helping you manage daily activities. This may include providing adaptations at your home.
Phlebotomists visit every patient admitted to take blood, the blood is then analysed by Biomedical Scientists.
Physiotherapists help you with your breathing and mobility.
Porters take you to and from the various places you go for treatment.
Radiographers take X-rays and scans.
Rehabilitation Assistants help the transition for patients from hospital to community care.
Social Workers can provide services or advice to patients who may need help on leaving hospital if they or their carer think they will find it difficult to manage.
Speech and Language Therapists can help you with any difficulties you may have with talking or eating and drinking.
Technicians carry out various technical tasks, such as recording your heart rhythm.
Volunteers provide a wide range of invaluable services.
Ward Clerks provide administrative and clerical support to the ward. If you need a medical certificate for your employer or the Benefits Agency the ward clerk will arrange this.
The different types of Doctors
Consultants are the most experienced doctors in the hospital. They are ultimately responsible for the treatment you receive.
Registrars are experienced doctors who are undertaking further specialist training and provide specialised care, both on the wards and in the departments and operating theatres, under the direction of your consultant.
Foundation doctors are doctors who are going through their general training, usually in their first year (Foundation programme year 1) or second year (Foundation programme year 2) after qualifying as a doctor from medical school or university. These doctors are based on the ward and will see you regularly, sometimes as part of a team with their registrar and/or Consultant. They may carry out tests and prescribe treatment under the supervision of your consultant. In the past, Foundation doctors were known as (pre-registration) House officers and Senior House Officers.
Senior House Officers are doctors in training who work on the ward most days.
House Officers and pre-registration House Officers are based on the ward and will see you regularly. They carry out tests and prescribe treatment under the direction of your consultant.