Welcome to the
Patient Advice & Liaison Service (PALS)
Being in hospital, or caring for someone who is having treatment, can be a difficult, confusing, and stressful time. PALS is here to help resolve any difficulties that may arise, and provide any information you may require.
The Trust's Patient Advice & Liaison Service (PALS) provides free, confidential, on-the-spot advice and support, in order to help patients, relatives and their carers resolve any concerns that they may have about the care provided by the NHS.
Patient Advice & Liaison Service (PALS) provides:
- a patient-friendly, easy-to-access service
- a personal contact to assist patients, relatives and carers
The PALS team offer on the spot advice and information if you have any queries, concerns or difficulties. They listen to concerns and help to find ways of resolving them.
If necessary, the PALS team can advise you how to make a formal complaint and identify independent advocacy and support available.
PALS act independently when handling patient and family concerns, liaising with staff, managers, or relevant organisations, to negotiate immediate or prompt solutions. If necessary we can also refer patients and families to specific local or national based support agencies.
Got something to say? - The Trust is currently running a campaign to highlight how they can raise a concern within the Trust.
(To rearrange or cancel your appointment, visit our appointments page.)