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Patient Advice & Liaison Service (PALS)

Can we communicate with you more effectively?

Accessible Information Standard overview

In line with the Accessible Information Standard, please let us know if we can communicate with you more effectively. Contact our Patient Advice & Liaison Service (PALS).


Being in hospital, or caring for someone who is having treatment, can be a difficult, confusing, and stressful time. PALS is here to help resolve any difficulties that may arise, and provide any information you may require.

The Trust's PALS team provide free, confidential, on-the-spot advice and support, in order to help patients, relatives and their carers resolve any concerns that they may have about the care provided by the NHS.

If something is not right, ask to see the person in charge of the ward, department or clinic where you are being seen or treated. It is quite possible they will be able to sort out the problem straight away.

If you are not happy speaking to the staff involved, during office hours, ask to speak to a member of the PALS team or the Duty Matron. The Duty Matron can be contacted via the switchboard (01206 747474).

PALS act independently when handling patient and family concerns, liaising with staff, managers, or relevant organisations, to negotiate immediate or prompt solutions. If necessary we can also refer patients and families to specific local or national based support agencies.

If necessary, the PALS team can advise you how to make a formal complaint and identify independent advocacy and support available.

Contact PALS

Visit our contact PALS page.

Can we communicate with you more effectively?

In line with the Accessible Information Standard, please let us know if we can communicate with you more effectively by contacting PALS.

Got something to say?

The Trust has a campaign called "Got something to say?" to highlight how people can give a compliment, complaint or feedback about the Trust.

If it's about your appointment

To rearrange or cancel your appointment, visit our appointments page.