Menu Links

How can I contact PALS?

Our PALS team covers Colchester General Hospital, Essex County Hospital and some services at Clacton, Harwich and Halstead Hospitals.

(To rearrange or cancel your appointment, visit our appointments page.)

In person

Our Colchester General Hospital main entrance reception staff will direct patients and relatives to their point of contact at the hospital.

Friends or relatives are welcome to contact us on a patient's behalf, but we must have the patient's consent before we can discuss any issues regarding their healthcare.

By phone

PALS can be contacted by telephone from 9am to 4pm, Monday to Friday (confidential answerphone out of hours)

Freephone 0800 783 7328
Direct line 01206 742683 or 746448
(Internal extension 2683 or 6448)

If your call is urgent and you require assistance outside these hours please dial 01206 747474 and ask to speak to the Duty Matron.

In writing

Patient Advice and Liaison Service
Colchester General Hospital
Turner Road
Colchester
Essex
CO4 5JL

By email

PALS@colchesterhospital.nhs.uk