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Services Available From Our Pharmacy Support Unit

Our Services fall broadly into three categories: Preparative Services, Procurement, Wholesaling and Distribution and Quality Assurance

Preparative Services

Our Non-Sterile Preparative Service offers a variety of support services. For example, we can re-pack medicines into sizes that you require with the relevant instructions that your patients need. Our over-labelling services can cater for the specific instructions you require on the packing of the medicines that you give to your patients, and we can provide advice about compliance with MHRA guidelines on labelling requirements. We also design and assemble 'kits' for a number of our customers, by packing all the relevant items to administer a drug safely into one box so that in the event that it needs to be administered, all the items that you need to do so are there with the drug. Our customers find this of particular use for some emergency items.

We also manufacture products in our licensed non-sterile preparative unit. You can find out more about our manufactured products on the 'Our Products' page.

Procurement, Wholesaling and Distribution

The Stores Department liaises closely with all customers and suppliers to ensure a smooth supply chain is maintained. We hold a Wholesale Dealers Licence (WD/12282) with the MHRA (Medicines and Healthcare products Regulatory Agency) which is essential in order to purchase and distribute our pharmaceutical products to our customers.

Customer services offered include:

Procurement: Our procurement team have access to a number of national contracting arrangements and prices in order to ensure the best product prices for our customers. Our team will also ensure that anything that we can manufacture at a better price is offered and that our manufactured product prices remain competitive with those that are available elsewhere. A number of our services are available via the East of England Procurement Hub, too.

Wholesaling: We can buy large quantities of products and break bulk on behalf of our customers under the terms of our MHRA license. We also undertake this as our own activity to ensure effective stock management.

Storage: We have excellent storage, including cold storage facilities which can be offered for customer use for products that you don't have the space for, but need on a regular basis. We can also offer vaccine storage in cold store for bulk vaccinations and responses to major incidents.

Distribution: All our distribution activity is carried out according to the MHRA Guidance on Wholesale Distribution Practice.

We can arrange for product delivery that meets your needs, whatever they are. This includes what size packaging it comes in, how many products in a packet, what the labels look like and the information they include and a number of other details that might be operationally important to you. To ensure excellent service we use a number of reputable local and national carrier arrangements and can tailor delivery to suit you.

Quality Assurance

The Quality Assurance Department carries out testing on pharmaceutical products made at the Pharmacy Support Unit.

We offer a wide range of quality assurance and quality control testing services in our own, on-site laboratory, using our dedicated, clinically-lead team.

PSU Products: We quality assure all our manufactured items and the raw materials that we use to make them in order to ensure the best possible outcomes with all our products. We can supply Certificates of Analysis or Product Quality Statements electronically on request when you order a product from us. If you would like to find out whether we can offer product quality assurance services for you and any items that you manufacture, please click here.

Medicines Testing: We are licensed to carry out quality control testing of raw materials and manufactured pharmaceutical products, including licensed and unlicensed medicines. If you would like to determine the purity of medicinal products, please contact us.

Water Testing: We have developed a water testing service to meet customer requirements for microbiological testing for washers, pools and other equipment for which hygiene standards are important. We are able to offer competitive prices for our services and undertake the full range of testing, including re-tests in our on-site laboratory at competitive prices. For example, our standard service includes a total viable count (TVC) test for each microbial sample we see and a Water Hardness, Conductivity, and Cleaning Efficacy (Residual Soil) for each chemical sample. You just collect your water sample and send it in to us on the agreed day and we will undertake whichever tests you need and feedback the results to you by e-mail or fax, whichever suits you best. If you prefer, we can conduct a site visit and collect your sample by agreement in advance. If your water sample fails its test we will conduct a detailed retest and offer you advice on how to deal with it. If you need replacement containers for your samples we can supply those to you as well. If you would like to know more about this service and how you can deliver your samples to our laboratory for testing, please contact us.

Medical Gas Testing: We are in the enviable position of having two nationally registered gas testers within our team. This means that we can offer an excellent gas testing service for customers with piped gas. If you would like to discuss how we can support you in testing your medical gases, please contact us.

Cleaning Validations: We undertake cleaning validations in our laboratory to confirm the efficacy of cleaning processes. This is conducted using MHRA recommended methodology. To find out more about our process, you can see the work that we presented to the NHS Pharmaceutical Quality Assurance Service Annual Symposium in 2010 here:

pdf icon Validation of cleaning methods using MHRA criteria

If you would like us to tell you how effective your cleaning processes are, please contact us.

Environmental Monitoring: We monitor our own production environment up to Grade A environmental standards and we can monitor your environment too. We can tailor a service to your needs and can provide all the relevant consumables for this. Please contact us if you would like to know more.

If you would like to learn more about the services the QA department can offer, please contact us or click the links above.

For more information about any of our services, please contact us.