Updated 25 May 2017
Please note that our Contact Centre opening hours are changing from 5th June - see below.
The letter you receive for your appointment will tell you the date on which you should come into hospital. Please be sure to follow the instructions carefully.
If you cannot keep your appointment please phone* the number on your appointment letter (weekdays, during office hours). It is vital you let us know so that we can offer the appointment to another patient. It could be you next time who needs a cancellation slot.
Or you can change, rearrange or cancel your appointment by email:
Please remember to include your full name and address, date of birth, your hospital number (on the appointment letter) date of the hospital appointment, your GP's name and any other relevant information.
* Alternatively, our Contact Centre can be phoned for advice for these specialties:
Please note that following an intensive review of calls through the Contact Centre, it has been agreed that from 5th June the Contact Centre operating hours will change to:
Weekdays from 5th June: 8am-6.30pm
Saturdays and Sundays: CLOSED.
Please note that the following services are NOT booked or amended by the Contact Centre. Please contact them as follows:
People with hospital outpatient appointments in Colchester get reminders by phone. The Trust hopes the Outpatient Appointment Confirmation Service will lead to a reduction in its Did Not Attend (DNA) rate.
The service also has the potential to further reduce waiting times. By reminding patients about their appointment we are also making it easier for patients who wish to cancel or rearrange.
Patients are contacted seven days before their outpatient appointment: people aged 65 and over are contacted by call centre staff and others via an automated telephone call.
If you receive a reminder call, you will be asked to confirm who you are by giving your date of birth before you are given your appointment reminder. You can then press the appropriate button on your phone to confirm, cancel or rearrange your appointment. Some appointments, such as genito-urinary medicine and termination of pregnancy, are not covered by the outpatient appointment confirmation service.
The service is free of charge, but patients can email the manager to opt out of the service.
To make a comment about this service please email firstname.lastname@example.org